Delivery policy

Last updated: 13/10/2026

Delivery partners

We deliver island-wide through a small number of delivery partners: courier and delivery companies for home delivery, and the train service for station delivery.

We respect each partner's delivery structure, rules and policies. Their handling procedures, cut-off times, service areas and restrictions apply to your order, and we cannot override them.

Home delivery (courier and delivery companies)

Your order is delivered to the address you give at checkout.
Most orders arrive within 2–5 days of dispatch.
Delays can happen. In some cases, delivery may take up to 14 days because of partner workload, weather, public holidays, remote areas or other events outside our control.
Delivery rates depend on your district and the weight of your order.

Train delivery

Train delivery is an option for customers who prefer to collect their order from a railway station.

We hand over train-delivery goods to the railway once a week, on a fixed day. An order placed after that week's handover waits for the next one.
After handover, delivery takes 2–14 days.
Train delivery goes only to the railway station nearest you. It is not delivered to your door, and you must collect your order from the station.
Cash on delivery (COD) is not available for train delivery. Payment must be made in full when you place the order.
Train schedules and station handling are controlled by the railway, so timelines are estimates and not guarantees.

Delivery charges

Delivery charges are paid in addition to the price of your goods.
Delivery charges apply to each delivery separately. If your order is split into more than one parcel or shipment, or you place more than one order, each one carries its own delivery charge.
Delivery charges are never refunded. This applies even if you cancel, refuse delivery, return the goods or do not collect the order, and even if the goods themselves are refunded under our returns policy.

Your responsibilities

Give a complete and accurate address, phone number and, for train delivery, the correct nearest station. We are not responsible for failed or delayed delivery caused by wrong or incomplete details.
Keep your phone reachable. Delivery partners may call you before delivery.
Collect train-delivery orders from the station promptly. Uncollected goods may be returned or lost, and any extra charges are yours to pay.
Check your parcel when you receive it and contact us straight away if it is damaged or incorrect. See our returns policy for details.

Delays and exceptions

Delivery times are estimates, not guarantees. We are not liable for delays caused by delivery partners, the railway, weather, strikes, public holidays, road or rail disruption or any other event outside our control.

A delay is not a reason to cancel the order or to claim back delivery charges.

Contact us

Questions about your delivery? [email protected] · +94 71 93 94 600

Delivery partners

We deliver island-wide through a small number of delivery partners: courier and delivery companies for home delivery, and the train service for station delivery.

We respect each partner's delivery structure, rules and policies. Their handling procedures, cut-off times, service areas and restrictions apply to your order, and we cannot override them.

Home delivery (courier and delivery companies)

Your order is delivered to the address you give at checkout.

Most orders arrive within 2–5 days of dispatch.

Delays can happen. In some cases, delivery may take up to 14 days because of partner workload, weather, public holidays, remote areas or other events outside our control.

Delivery rates depend on your district and the weight of your order.

Train delivery

Train delivery is an option for customers who prefer to collect their order from a railway station.

We hand over train-delivery goods to the railway once a week, on a fixed day. An order placed after that week's handover waits for the next one.

After handover, delivery takes 2–14 days.

Train delivery goes only to the railway station nearest you. It is not delivered to your door, and you must collect your order from the station.

Cash on delivery (COD) is not available for train delivery. Payment must be made in full when you place the order.

Train schedules and station handling are controlled by the railway, so timelines are estimates and not guarantees.

Delivery charges

Delivery charges are paid in addition to the price of your goods.

Delivery charges apply to each delivery separately. If your order is split into more than one parcel or shipment, or you place more than one order, each one carries its own delivery charge.

Delivery charges are never refunded. This applies even if you cancel, refuse delivery, return the goods or do not collect the order, and even if the goods themselves are refunded under our returns policy.

Your responsibilities

Give a complete and accurate address, phone number and, for train delivery, the correct nearest station. We are not responsible for failed or delayed delivery caused by wrong or incomplete details.

Keep your phone reachable. Delivery partners may call you before delivery.

Collect train-delivery orders from the station promptly. Uncollected goods may be returned or lost, and any extra charges are yours to pay.

Check your parcel when you receive it and contact us straight away if it is damaged or incorrect. See our returns policy for details.